Executive development program that give you the edge

Corporate Training

Are you looking for a dynamic corporate trainer to shift your team's thinking and behaviour? We can tailor a program to achieve your desired outcomes.

Topics include:

Client Testimonials: Read what others have said about our corporate training programs.

Corporate Training Programs:

Details of Courses:

Effective Leadership Skills

Were great leaders such as Ghandi, Churchill and Martin Luther King `born leaders', or is leadership a learned skill? Actually, we all have the potential to be effective leaders. Effective leadership is the art of developing and nurturing special relationships between yourself and those you lead in order to achieve your outcomes with their support.

You'll learn:

The 7 key attributes of effective leaders
Why people are compelled to follow a good leader
The importance of vision
How to nurture the power of collective action

Learn the secrets of effective leadership and how they can will enable you to be the best leader you can be.

Return to top

Change Management

The forces of change are inevitable. Your response to those changes, however, is not. In essence there are three ways to view change. (i) You can try to ignore it; (ii) You can wait until it is upon you and then embrace it, or (iii) You can be the catalyst for change. Being a change agent is about attitude. About understanding the significance and processes of change and being prepared to be part of that process.

You'll learn:

How you personally respond to change - and how to modify your response
How to develop strategies for maximising control of the events occurring in your life
How to create a personal action plan to assist you to manage change in your work and life
Five steps to become a driver of change rather than a reactor

This workshop will give you a simple yet powerful formula to equip you with the skills to be a driver of change.

Return to top

Customer Service: Achieving Communication Excellence

The key to excellence in customer service is effective communication. So how do you improve, develop and enhance it? This workshop will address that question by providing innovative communication strategies that will give you the edge in both face-to-face and over-the-phone encounters with customers.

Customer Service: Adopting the Attitude

Creating rapport
Key listening and responding skills
How to match and mirror different communication styles
How to make your communication compelling
Skills for communicating over the phone
Dealing with difficult customers
Strategies for turning resistance around

Workshop Outcomes: On completion of the workshop participants will:

Be able to communicate more effectively with customers and team members;
Be able to deal more efficiently and effectively with difficult customers
Have gained skills for creatively resolving customer concerns.
understand clearly the importance of good communication to customer service and Know what to do to enhance their customer-focused encounters.

Return to top

Networking for Success

"Its not what you know, its." Yeah, you know the rest of the quote. So how do you get to know the `right' people? The answer is Networking. Networking is about making successful opportunities out of everyday situations. But getting the most from your network doesn't happen by accident. Your opportunities begin with a set of little-known strategies for building relationships that create lasting impressions. Whether you are looking to get support for your proposals, a promotion or more credibility within your organisation, this workshop will take you through five simple yet powerful steps to get the results you want. From `working the room' to building rapport and developing trust, these steps will guide you to networking success.

Return to top

Influence and Persuasion

This course will give you an insight into the skills and strategies used by the world's best persuaders - skills that enable them to get others "on-side", gain acceptance of their ideas, and obtain agreement where others have failed.

You'll learn:

How people make decisions and how to influence that process.
Communication Strategies: How to ensure your message gets through.
How to use the two key skills of persuasion: Pacing and Leading.
Researching your client's needs: What questions to ask.
How to package your ideas to maximize the chances of their acceptance.
The essentials of Networking and Relationship Building.

On completion of this workshop you will understand several simple, yet powerful principles and techniques of human influence, and how to use them to:

Find out what other people really want and present your ideas to them in a way that encourages agreement;
Market yourself and promote your ideas;
Make your communication more compelling and influential.

Return to top

Conflict Resolution: The art of Conflict Deflection

The potential for conflict is all around us, but it is not inevitable. Indeed, it's not what happens in any given situation, but rather how we respond in that situation which will determine whether or not it results in conflict. This course will give you a raft of options to creatively deflect any potential conflict.

You'll learn:

The 3 main modes for approaching conflict
Conflict Deflection and Resolution Strategies
How to turn Resistance Around
How to Develop a "Yes" Set
How to Create Agreement
Key Negotiation Skills

By the end of this workshop you will be looking for conflict just to test your new found skills!

Return to top

Time Management: Mastering Your Time

Do you ever have one of those days when there's more chaos and stress than there is time? Would it be useful to have a few more hours in the day? Well the bad news is, you can't! However, the good news is, you can learn to use the time you do have more productively and intelligently if you have the right tools and strategies.

You'll learn:

How to use the Pareto Principle to Maximise Your Effectiveness
How to move beyond Quadrant models of Time Management
How to ensure you spend time on the important things
How to overcome procrastination and motivational blocks

This interactive, high energy and fun workshop provides you with the tools to gain more from your day with LESS STRESS! Invest some time in this workshop and you'll learn the secrets of being in control of your day rather than your day being in control of you!

Return to top

Stress Management: Reduce Stress and Get More Balance Into Your Life

This workshop will provide you with a range of practical techniques and strategies that you can use to rapidly lower your stress levels, including simple yet powerful mental focusing, relaxation and deep breathing techniques. You'll also learn a revolutionary "psychological acupressure" technique that can reduce your stress from a level 10 to a level 0 - often in less than a minute!

You'll learn:

Why managing stress at work is the key to your success in the new millennium;
Where stress comes from / the true source of your stress;
The two main ways to deal with stress and anxiety at work;
How to identify and reduce your personal stressors;
Mind, Body and Behavioural approaches to reduce stress;
New energy techniques for rapid stress relief

Expect your stress levels to subside and your personal productivity to rise! You'll go away with a range of practical strategies you can use immediately to get balance back in your life.

Return to top

Achieving Your Personal Best

Are you confused by popular notions of success? Programs that entice with a swag of tricks for wealth, power, beauty and influence? Here at last is an antidote to the false values that permeate our society, leaving so many of us feeling empty and dissatisfied. This course shatters the myths of success-relentless material and financial gain- and replaces them with practical, profound truths that are the foundation of all successful lives.

You'll learn:

Why all goal setting must be preceded by values clarification
How to determine what success really means to you
How to gain clarity on your future directions and goals
How to ensure you remain focused on your priorities

Discover how to overcome setbacks, how to find self-esteem and the practical application of setting goals that are meaningful to you!

Return to top

"In the Firing Line": Skills for Dealing with Emotional People

This workshop will provide you with skills and strategies for effectively managing emotional people and situations in your workplace.

We'll look at two key areas:

How to effectively manage your own emotional reactions and responses
How to skilfully manage the emotional reactions and responses of others

You'll learn:

The 3 key ways to influence people's emotional states
How to gain control of your own emotional state - and use it to influence others
How to stay calm in conflict situations and rationally choose the most appropriate response
How to set the emotional tone in phone calls and verbal discussions
How to provide empathy without getting caught up in the emotion
How to step away from the situation and take a more balanced view
How to deal with angry callers and upset egos all day and live to tell the tale!

Using these strategies your days will go lighter and your productivity will expand.

Return to top

The Psychology of Successful Selling

Set your sales targets high - Then exceed them!

This one-day seminar will teach you some powerful strategies for accelerating your sales success. Filled with practical strategies for influencing other people and yourself to achieve maximum sales results, this course is packed with take-home value. Rather than "Hard-sell" the emphasis is on relationship selling methods and how to get results by working with and through other people. It is also unique in providing some revolutionary new psychological methods for influencing yourself and overcoming your own internal barriers to selling success. If you've been held back by fears of rejection, sales call reluctance, procrastination, or even fears of success you'll learn how to break through your fears and achieve the results you desire.

You'll learn:

How to overcome the 7 most significant barriers to making the sale
Why selling is about emotions and how to elicit the right emotional states to ensure your success
How to present yourself - and your products and services - in the best possible light
How to overcome fears of rejection, sales call reluctance, presentation fears, self-confidence issues and other internal barriers to your success.
How to create rapport with your customers, identify their wants and needs, and communicate in a compelling way that influences their decisions.
How to set your targets in a way that motivates you to exceed them!

What Others Say:

"Very thought provoking with real techniques that obviously add value to those in sales disciplines."
- Peter Bowran, Regional Manager, Bankwest

Return to top

Cultural Change Package: Strategies for Developing a Culture of Excellence

If you would like to create a culture of success supported by systems that reinforce innovation and excellence in customer care this 5-module package focuses on the most important skills, strategies and - most importantly - attitudes for success.

Module 1: Changing Attitudes To Change

Embracing rapid change
Attitudes for success
Alignment with company directions and culture
The importance of personal goals

Module 2: Communication: Basic to Advanced Rapport Skills

Successful communication over the phone
Importance of Rapport and how to develop it
Empathy: Demonstrating Your Understanding
Key Listening And Responding Skills

Module 3: Matching and Mirroring Different Communication Styles

VAK Model: Visual, Auditory, Kinesthetic
Pacing and Leading in Communication
Matching and Mirroring over the Phone
Making Your Communication Compelling

Module 4: Dealing with Difficult Customers

Conflict Deflection and Resolution
Strategies for Turning Resistance Around
Developing a "Yes" Set.
How to Manage Your Emotional State

Module 5: Managing Your Emotions / Dealing with Stress

Strategies to deal with stress and anxiety
Mind and Body approaches to reduce stress
New energy techniques for rapid stress relief
Personal Development for Life Balance and Quality

Return to top

The Corporate Peak Performer Newsletter

Our free e-mail newsletter for achievers provides you with ongoing tips and strategies to enable you to be the best.

First Name:

Last Name:

E-Mail Address (required):

Choose: Subscribe
Unsubscribe